How to reach us
- Email: support@higm.ai — primary channel for all help requests.
- Response time: one business day (Monday–Friday, excluding Canadian statutory holidays).
- Privacy & data requests: privacy@higm.ai — for access, correction, and deletion requests under PIPEDA or applicable law.
- General inquiries (sales, press, partnerships): ask@higm.ai.
When you email support, the more detail the better: your business name, the affected location if you run more than one, what you were trying to do, and (if possible) a screenshot. It helps us skip follow-up round-trips.
Frequently asked questions
I forgot my password
Click Forgot password?on the sign-in page. Enter your email and we’ll send you a reset link. If the email doesn’t arrive within a few minutes, check your spam folder and then reach out to support.
My 2-factor code isn’t arriving
The 2FA code is sent by SMS to the phone number on your account. If you’ve changed phones or the message doesn’t arrive, email support with the email address on your account and the last four digits of the phone number we should text.
How do I connect my Clover POS?
In the Owner Panel, open Integrations and click Connect Clover. You’ll be redirected to Clover to sign in with your merchant credentials and authorize read-only access to your sales data. GM never modifies, creates, or deletes anything in your Clover account.
How do I disconnect Clover?
Same tab — click Disconnect. Historical sales data stays on your GM dashboard for reporting; new orders stop syncing as soon as you disconnect.
My employee got an SMS from a number they don’t recognize
That’s expected on their first message from GM. The SMS introduces itself and names the business, and asks them to reply with their preferred language. If they’re still unsure, have them confirm with their manager before replying.
An employee wants to change the language GM texts them in
They can reply with the name of the new language at any point (e.g. “Español”, “Français”, “বাংলা”). All outbound messages from that point onward will be translated.
How do I update billing or cancel?
Owner → Settings → Billing. The billing portal lets you change plan, update payment method, view invoices, and cancel. If you cancel, your account stays active until the end of the current paid period.
Something is broken right now — an employee can’t check in / SMS isn’t going out
Email support@higm.ai with the subject line [URGENT], a short description, and the affected employee’s phone number if relevant. Urgent tickets are monitored outside business hours on a best-effort basis; same-shift coverage issues should also be handled directly with the on-site manager.
Where can I see the status of GM itself?
A public status page is coming. In the meantime, if you suspect a platform outage, email support and we’ll confirm whether it’s on our side.
How do I export my data?
Most reports are exportable to CSV from the dashboard (schedule, employees, activity feed). For a full data export, email privacy@higm.aiand we’ll arrange a structured export.
Still stuck?
Email support@higm.ai. Real person, one business day.